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Terms of Service & Cancellation Policy

Last updated: October 30, 2026

These terms apply to cleaning services booked with Inca Shine Cleaning LLC ("Inca Shine," "we," "us"). By booking a cleaning, you agree to them.

Quotes & pricing

Starting prices shown on our website are estimates. Your final price is based on your home's size, condition, the service selected and how often you book, and we confirm it with you before your cleaning is scheduled. If the condition of the home is significantly different from what was described, we'll talk with you before continuing, and the price may be adjusted.

First-clean offer & recurring discounts

  • New clients receive $50 off their first cleaning. One per household; can't be combined with other offers.
  • Clients on a weekly or bi-weekly schedule receive a reduced recurring rate, which we confirm with your quote.

Cancellations & rescheduling

  • Please give at least 48 hours' notice to cancel or reschedule a cleaning. Call or text (240) 908-5294 or email support@incashine.com.
  • Cancellations or reschedules with less than 48 hours' notice are subject to a cancellation fee.
  • If our team arrives and can't get in (no access, no one home, wrong code), it's treated as a late cancellation.

Satisfaction & re-clean guarantee

If you're not happy with any area we cleaned, contact us within 24 hours of your cleaning. We'll send a team back within 24–48 hours to re-clean those areas at no extra charge. Re-cleans cover the areas included in the original service.

Access, pets & safety

  • Let us know how we'll get in (door code, lockbox, key or someone home) when you book.
  • Please tell us about pets and secure any that may be anxious around visitors.
  • We don't move very heavy furniture, clean biohazards, or work at heights that require tall ladders.

Insurance & damage

Inca Shine Cleaning is insured. If something is damaged during a cleaning, please tell us within 24 hours with photos so we can make it right.

Payment

Payment is due on the day of service unless otherwise agreed. Recurring clients may keep a card on file.

Contact

Questions about these terms? Call or text (240) 908-5294, or email support@incashine.com.